1. Who we are
This website, arzana.id, is operated by PT Arzana Teknologi Nusantara (“ARZANA”, “we”, “us”), registered at Jl. Cihampelas No. 201A, Cipaganti, Coblong, Kota Bandung, Jawa Barat 40131, Indonesia. We are responsible for personal data processed through this website, in accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022) and other applicable regulations.
2. Data we collect
This website is informational. It has no user accounts, contact forms, or payment features.
Technical request data
When you visit the website, our hosting and content delivery provider automatically records standard request information: your IP address, browser and device type, the page requested, the referring page, and the date and time of the request.
Information you send us
If you email one of the addresses published on this website, we receive your email address, your name if you include it, and the content of your message and any attachments.
3. Why we use it
- To deliver the website and keep it secure, including detecting and preventing abuse and attacks.
- To diagnose technical problems and maintain the website's availability.
- To read and respond to messages you send us, and to keep a record of that correspondence.
- To comply with legal obligations.
We do not sell personal data and do not use it for advertising or automated profiling.
4. Cookies & analytics
This website does not set cookies, does not use analytics or advertising trackers, and does not embed third-party content such as maps or social media widgets. Links to external websites (for example Google Maps or arzanagroup.com) are governed by those websites' own privacy policies once you follow them.
5. Who receives data
Personal data is shared only with service providers that process it on our behalf:
- our website hosting and content delivery provider, for technical request data; and
- our email service provider, for messages you send us.
These providers may process data on servers outside Indonesia. Where this happens, we rely on the safeguards required by applicable law. We may also disclose data where required by law or by a competent authority.
6. Retention & security
Technical request logs are kept only as long as needed for security and operational purposes. Email correspondence is kept as long as needed to handle your enquiry and to meet legal and record-keeping obligations, and is then deleted.
The website is served only over encrypted HTTPS connections. Access to our email and hosting accounts is restricted to authorized personnel.
7. Your rights
Subject to applicable law, you have the right to:
- obtain information about how we process your personal data;
- access and obtain a copy of your personal data;
- correct inaccurate or incomplete personal data;
- request deletion of your personal data;
- withdraw consent where processing is based on consent; and
- object to or request restriction of processing.
To exercise these rights, contact us at the address below. We may need to verify your identity before acting on a request.
8. Changes to this policy
We will update this policy when our data practices change. The effective date at the top of this page shows when it was last revised.
9. Contact
PT Arzana Teknologi Nusantara
Jl. Cihampelas No. 201A, Cipaganti, Coblong, Kota Bandung, Jawa Barat 40131, Indonesia
Email: legal@arzana.id
See also our Terms of Use.